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email address:
info@goldenascentpm.com
Location
Covent Garden, London
email address:
info@goldenascentpm.com
Location
Covent Garden, London
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faq
Your questions, Answered
What does a property manager/cohost do?
A property manager or cohost takes care of the day-to-day operations of your short-term rental, so everything runs smoothly while you earn consistent, passive income. Here’s what that includes: - Maximising bookings: We optimise your listing with strategic pricing, professional photos, and platform promotion to attract high-quality guests, including long-term and corporate stays. - Managing guest turnovers: From coordinating cleaning to restocking supplies and inspecting the property, we ensure every stay meets a high standard and earns great reviews. - Handling finances: We track your earnings, process payouts, and provide clear monthly reports so you can monitor performance and plan ahead with confidence. Our goal is simple: we handle the details so you can focus on the income, not the inbox.
Where are you based?
We’re based in London, but we actively manage properties in Manchester, Bristol/Bath, and Oxford through our trusted network of local teams, including cleaners, maintenance professionals, and other support staff. Our service is designed to be flexible and hands-off, whether you're nearby or managing your property from a distance. You’ll have reliable local support without needing to be there yourself.
What happens if a guest doesn’t pay for the booking?
For Airbnb, Booking.com, and similar platforms, payment is collected upfront before check-in, so your income is guaranteed. For direct bookings, we require a deposit and before check-in and use automated reminders, grace periods, and late fees to enforce timely payments. If a guest misses a payment deadline, we pause access to the property and enforce our cancellation policy to protect your earnings.
How do you handle maintenance and repairs?
We manage all repairs through trusted, licensed vendors. Guests can report issues anytime through our 24/7 system. For urgent problems like leaks or outages, we arrange same-day servicing. For non-urgent requests, we follow your preferences. Landlords can set approval limits or choose to review repairs before we proceed. You stay in the loop every step of the way.
What fees do you charge, and are there any hidden costs?
We charge a 15% performance-based management fee, only when your property reaches 41% occupancy or higher. A one-time onboarding fee covers setup essentials like tools, payments, small furnishings (think throw pillows), and professional photos. Extra costs, like repairs or deep cleans, are always approved by you first. No surprises.
How often will I receive updates about my property?
We keep you in the loop with regular updates on occupancy, earnings, and maintenance. You'll receive monthly reports plus immediate alerts for anything urgent, so you always know how your property is performing.
What steps do you take to minimise vacancies?
We reduce vacancies with high-visibility listings and smart, data-driven pricing. Your property is listed on top-performing platforms like Airbnb, Booking.com, Vrbo, and others to maximise exposure. Each listing is professionally written and photographed to attract your ideal guest, whether that’s a business traveller, family, or long-term visitor. We use advanced pricing tools like PriceLabs to automatically adjust your rates based on demand, seasonality, and local events. This helps keep your calendar full and your earnings consistent.
Can I be involved in the decision-making process if I want to?
Absolutely. While we manage the day-to-day tasks, you can stay involved in key decisions like pricing, guest screening, and maintenance approvals. We adapt to your preferred level of involvement to your preference.
How do you ensure we aren't breaking the 90-day rule?
We carefully track all bookings to ensure your property stays within the 90-night limit for short-term rentals in London. During peak season, we prioritise short stays of three months or less to make the most of high-demand periods. As you approach the 90-night limit, we shift to medium-term bookings, typically ranging from four months to one year. This allows you to continue earning steadily while staying fully compliant with local regulations. Our approach balances performance and compliance to keep your property running smoothly year-round.
What does a property manager/cohost do?
A property manager or cohost takes care of the day-to-day operations of your short-term rental, so everything runs smoothly while you earn consistent, passive income. Here’s what that includes: - Maximising bookings: We optimise your listing with strategic pricing, professional photos, and platform promotion to attract high-quality guests, including long-term and corporate stays. - Managing guest turnovers: From coordinating cleaning to restocking supplies and inspecting the property, we ensure every stay meets a high standard and earns great reviews. - Handling finances: We track your earnings, process payouts, and provide clear monthly reports so you can monitor performance and plan ahead with confidence. Our goal is simple: we handle the details so you can focus on the income, not the inbox.
Where are you based?
We’re based in London, but we actively manage properties in Manchester, Bristol/Bath, and Oxford through our trusted network of local teams, including cleaners, maintenance professionals, and other support staff. Our service is designed to be flexible and hands-off, whether you're nearby or managing your property from a distance. You’ll have reliable local support without needing to be there yourself.
What happens if a guest doesn’t pay for the booking?
For Airbnb, Booking.com, and similar platforms, payment is collected upfront before check-in, so your income is guaranteed. For direct bookings, we require a deposit and before check-in and use automated reminders, grace periods, and late fees to enforce timely payments. If a guest misses a payment deadline, we pause access to the property and enforce our cancellation policy to protect your earnings.
How do you handle maintenance and repairs?
We manage all repairs through trusted, licensed vendors. Guests can report issues anytime through our 24/7 system. For urgent problems like leaks or outages, we arrange same-day servicing. For non-urgent requests, we follow your preferences. Landlords can set approval limits or choose to review repairs before we proceed. You stay in the loop every step of the way.
What fees do you charge, and are there any hidden costs?
We charge a 15% performance-based management fee, only when your property reaches 41% occupancy or higher. A one-time onboarding fee covers setup essentials like tools, payments, small furnishings (think throw pillows), and professional photos. Extra costs, like repairs or deep cleans, are always approved by you first. No surprises.
How often will I receive updates about my property?
We keep you in the loop with regular updates on occupancy, earnings, and maintenance. You'll receive monthly reports plus immediate alerts for anything urgent, so you always know how your property is performing.
What steps do you take to minimise vacancies?
We reduce vacancies with high-visibility listings and smart, data-driven pricing. Your property is listed on top-performing platforms like Airbnb, Booking.com, Vrbo, and others to maximise exposure. Each listing is professionally written and photographed to attract your ideal guest, whether that’s a business traveller, family, or long-term visitor. We use advanced pricing tools like PriceLabs to automatically adjust your rates based on demand, seasonality, and local events. This helps keep your calendar full and your earnings consistent.
Can I be involved in the decision-making process if I want to?
Absolutely. While we manage the day-to-day tasks, you can stay involved in key decisions like pricing, guest screening, and maintenance approvals. We adapt to your preferred level of involvement to your preference.
How do you ensure we aren't breaking the 90-day rule?
We carefully track all bookings to ensure your property stays within the 90-night limit for short-term rentals in London. During peak season, we prioritise short stays of three months or less to make the most of high-demand periods. As you approach the 90-night limit, we shift to medium-term bookings, typically ranging from four months to one year. This allows you to continue earning steadily while staying fully compliant with local regulations. Our approach balances performance and compliance to keep your property running smoothly year-round.
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See if Your Property Qualifies for a Hands-Off Approach.
Thinking About a Call?